Customer Help

Our customer service team is happy to answer your specific query - reach out to us at hello@gusandgrace.com.

The FAQ are divided into two main categories - Orders and Shipping, and Returns and Exchanges - so you can go straight to the topic you want information on.

Orders and Shipping

How long does it take for me to receive my order?

Most orders are processed within 1-2 business days, and we expect courier packages to arrive in 5-7 business days - for a total expected delivery time of 6-9 business days.

How do I track the status of my order?

Once your order is shipped, you'll receive a tracking number via email. Then you can  track your order in the header on  the home screen or in the 'Order History' section of your account.

How do I change my shipping address?

Log in to your account, navigate to 'Account Settings,' and update your shipping information accordingly.

Will you keep my credit card information on file?

We prioritize your security and do not store credit card information without your consent. You may choose to save your payment details for future purchases during checkout.

Do you charge sales tax?

Applicable sales tax will be calculated and displayed at checkout based on your shipping address.

Do you ship internationally?

Currently, we only ship within the United States. We are working on expanding our shipping destinations in the future.

Will my items come in one package?

Depending on product availability and warehouse locations, items in your order may arrive in separate packages.

How do I create an account?

Click on the 'My Account' icon at the top right corner of our website and follow the registration prompts.

Returns and Exchanges

What is your returns policy?

We offer a 30 day return policy for unused and unopened items. For detailed information, please refer to our Return and Refund Policy Page

We do not offer exchanges on items. You are welcome to return the item following our returns process above.

I received the wrong item.

We apologize for the inconvenience. Please contact our support team at hello@gusandgrace.com with your order details, and we'll assist you promptly.

My order arrived damaged.

We're sorry to hear that. Please reach out to us at hello@gusandgrace.com with photos of the damaged item, and we'll work to resolve the issue.

Where should I mail my authorized return?

After contacting our support team and receiving return authorization, please send items to 4283 Express Lane, Suite NZ6819, Sarasota, FL 34249.

How do I receive customer support?

You can contact us via email at hello@gusandgrace.com or call us at +19715012705. Our support hours are 11am to 7pm PST, Monday to Friday. We are closed on Public Holidays.

What do I do if I entered an incorrect shipping address?

If your order hasn't been processed yet, please contact us immediately to update your shipping information.

Can I change or cancel an order after I've submitted it?

We process orders quickly, but if you contact us promptly after placing your order, we may be able to accommodate changes or cancellations.

Can I pre-order an item that is sold out?

Currently, we do not offer pre-orders for out-of-stock items. Please sign up for restock notifications on the product page to be informed when the item becomes available.

Contact Us

For further assistance, feel free to reach out to our customer support team at hello@gusandgrace.com or call us on +19715012705. or write to us at:

USA Warehouse Address: 4283 Express Lane, Suite NZ6819, Sarasota, FL 34249

Head Office Address: 2 Huia Rd, Days Bay, Lower Hutt, 5013, New Zealand