Terms of service
Last updated: 8 October 2025
This website is operated by Gus & Grace. Throughout the site, the terms “we”, “us” and “our” refer to Gus & Grace. Gus & Grace offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our Services and agree to be bound by the following Terms and Conditions (“Terms of Service”, “Terms”), including any additional terms and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.
Any new features or tools added to the current store will also be subject to these Terms of Service. You can review the most current version at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. Your continued use of or access to the website following any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are at least 18 years old or the legal age of majority in your jurisdiction, and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose nor violate any laws in your jurisdiction, including copyright laws.
You must not transmit any viruses or any destructive code.
A breach of any Terms will result in immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
Your content (excluding credit card info) may be transferred unencrypted across networks. Credit card info is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell or exploit any part of the Service without express written permission.
Section headings are for convenience only and do not limit the Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We strive to provide accurate and up-to-date information on this site, but we cannot guarantee that all information is completely current or free from errors. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. We reserve the right to modify the contents of this site at any time.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices may change without notice. We may modify or discontinue the Service at any time without notice. We are not liable for any such changes.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online and may have limited quantities. All purchases are subject to our Refund and Returns Policy, which operates in line with your rights under New Zealand consumer law.
We have made every effort to display the colours and images of our products as accurately as possible. However, we cannot guarantee that your computer monitor's or device's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion. Any offer for any product or service made on this site is void where prohibited.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to cancel or limit orders. In such cases, we may contact you using the information provided at checkout.
You agree to provide accurate, up-to-date account and payment details. For more detail, see our Refund and Returns Policy.
SECTION 7 – OPTIONAL TOOLS
We may offer access to third-party tools without warranty or endorsement. Use them at your own risk. You should review the terms of the third-party provider(s).
SECTION 8 – THIRD-PARTY LINKS
Our site may include content or links from third-parties. We are not responsible for the accuracy, content, or policies of third-party sites or services.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you submit content to us (comments, suggestions, etc.), you grant us permission to use it in any medium. We are not obligated to keep it confidential, compensate you, or respond.
You agree not to submit unlawful, abusive, obscene, or infringing content. You are solely responsible for any content you submit.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
We are committed to providing accurate and current information on our site. However, from time to time there may be information that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, and availability.
We reserve the right to correct any such errors, inaccuracies, or omissions. If we do, we may also change or update information or cancel orders if any information was inaccurate at the time of purchase (including after you have submitted your order). We will notify you if any changes affect your existing orders.
SECTION 12 – PROHIBITED USES
You are prohibited from using the site for any unlawful or prohibited activity, including but not limited to violating intellectual property rights, uploading malware, harassing others, or spamming.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
For our New Zealand customers, this section does not limit or exclude any rights or remedies available to you under the Consumer Guarantees Act 1993. Our goods and services come with guarantees that cannot be excluded under New Zealand Consumer Law.
While we strive to provide a reliable and secure service, we do not represent or warrant that your use of our service will be uninterrupted, timely, or error-free. You agree that from time to time we may remove the service for indefinite periods or cancel the service at any time, without notice to you.
To the fullest extent permitted by law, Gus & Grace, our directors, employees, and affiliates will not be liable for any indirect, incidental, or consequential damages arising from your use of the service or any products procured using the service, except as required by the Consumer Guarantees Act 1993 or other relevant New Zealand legislation.
SECTION 14 – INDEMNIFICATION
You agree to indemnify Gus & Grace and our affiliates against claims or demands from third parties due to your breach of these Terms or your violation of any law or third-party rights.
SECTION 15 – SEVERABILITY
If any part of these Terms is found to be unlawful, the rest will remain enforceable to the fullest extent permitted by law.
SECTION 16 – TERMINATION
You or we may terminate this agreement at any time. All obligations incurred prior to termination will survive.
SECTION 17 – ENTIRE AGREEMENT
These Terms, along with our posted policies, constitute the entire agreement between you and us. Any ambiguities shall not be construed against the drafting party.
SECTION 18 – GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of New Zealand.
Section 18A - New Zealand Consumer Law
For customers in New Zealand, the provisions of the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 apply. The rights and remedies provided in these Terms of Service are in addition to, and do not limit or exclude, any rights or remedies available to you under the Consumer Guarantees Act 1993. Nothing in these Terms is intended to contract out of the provisions of the Consumer Guarantees Act 1993.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the latest version of the Terms of Service at any time on this page. We reserve the right to update or replace any part of these Terms by posting changes to our website. Continued use of the site constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
If you have questions about the Terms of Service, contact us anytime:
- Email: hello@gusandgrace.com
- Phone: +64 4 886 6898
- Mail: 2 Huia Rd, Days Bay, Lower Hutt, 5013, New Zealand
- Support Hours: Monday–Friday, 9 AM–5 PM NZT (closed weekends and public holidays)