Privacy policy

 

Last updated: 15 July 2025

This Privacy Policy describes how Gus & Grace ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from our website (the "Site") or otherwise engage with us online (the "Services"). By using the Services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. We will post the revised version on the Site with an updated "Last updated" date.

Legal Compliance

We are committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020.

What We Collect

We collect personal information about you in the following ways:

Information You Provide

  • Contact details: name, email, phone, and address
  • Order and payment information
  • Account credentials (if applicable)
  • Customer support communications

Information We Automatically Collect

We collect data on how you interact with the Site, including IP address, browser type, device information, pages visited, and actions taken. This is collected using cookies, pixels, and similar technologies.

Information from Third Parties

We may receive information from our service providers and partners, including:

  • Shopify – Our eCommerce platform, which collects order data and analytics. See Shopify's Privacy Policy.
  • Payment processors – For billing and payment confirmation
  • Marketing and analytics providers

How We Use Your Information

  • To process and fulfil your orders
  • To create and manage your account
  • To send updates about your orders, returns, and support inquiries
  • To personalise your shopping experience
  • To detect and prevent fraud or misuse
  • To comply with legal obligations
  • To send promotional offers (you can opt out at any time)

Cookies and Tracking

We use cookies and similar technologies to improve your experience and gather analytics. You can manage cookies through your browser settings. Learn more about Shopify’s use of cookies here: Shopify Cookies Policy.

We also recognise the Global Privacy Control (GPC) signal for applicable browsers to opt out of certain data sharing and advertising uses.

How We Share Information

We may share your personal information with:

  • Service providers such as Shopify, payment processors, couriers, and analytics tools
  • Marketing partners (with your consent or as legally allowed)
  • Authorities or legal bodies if required by law
  • Business affiliates or during a business transition such as a merger

Your Rights

You have the right to:

  • Request access to your personal information
  • Request correction or deletion of your data
  • Withdraw consent for data processing (where applicable)
  • Opt out of promotional communications

To exercise any of these rights, please email us at hello@gusandgrace.com or call   +64 4 886 6898.

Children’s Privacy

Our Services are not directed at children, and we do not knowingly collect personal information from individuals under 16. If you believe a child has provided personal information, please contact us for deletion.

Security and Retention

We take reasonable steps to protect your information, but no method is 100% secure. We retain personal data only as long as necessary for the purposes outlined or as required by law.

International Transfers

Your information may be processed in countries outside of New Zealand. Where applicable, we use legally approved safeguards such as Standard Contractual Clauses to protect international data transfers.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, contact us via:

  • Email: hello@gusandgrace.com
  • Phone: +64 4 886 6898
  • Mail: 2 Huia Rd, Days Bay, Lower Hutt, 5013, New Zealand
  • Support Hours: Monday–Friday, 9 AM–5 PM NZT (closed on public holidays)